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Q. |
Where is Fultondale
Gas Board located? |
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Our offices
are conveniently located inside Fultondale City Hall at
1210 Walker Chapel Road in Fultondale, Alabama. |
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Q. |
Where do I mail
my payment? |
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Please mail your
payment to P. O. Box 849, Fultondale, AL 35068. |
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Q. |
How do I contact
Fultondale Gas Board? |
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Our Customer Service
Representatives are available to assist you Monday through
Friday from 8:00 a.m. to 4:00 p.m. You may reach a representative
by calling (205) 841-6456. |
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Q. |
What are my payment
options? |
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- Pay online at www.fultondalegas.com
- Automatic bank draft
- Credit/debit card payments using Visa and MasterCard
- By mail
- In person
- Drop box located in front of Fultondale City Hall
at 1210 Walker Chapel Road
- Drive-thru payment tube in front of Fultondale City
Hall at 1210 Walker Chapel Road
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Q. |
How can I find
out what my account balance is? |
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- Check your monthly statement
- Call or visit our office
- Visit our website at www.fultondalegas.com
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Q. |
Do you offer
a budget plan? |
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At this time we
do not offer budget billing. However, it may be helpful
to increase your payment amount during the spring and
summer months to create a credit. This accumulated credit
will help during the peak winter months. |
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Q. |
How do I start
or stop gas service? |
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Apply for Service |
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Q. |
How do I know
if I have a leak? |
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Natural gas has
no odor. To help you detect the presence of gas, a strong
odorant that smells like rotten eggs is added. We urge
you to call us the first time you smell a natural gas
odor. |
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If you smell
this odor: |
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- Do not use matches, lighters, electrical switches
or appliances.
- Call Fultondale Gas Board immediately by dialing
(205) 841-6456.
Our personnel will be happy to assist you. This service
is provided at no charge, seven days a week, 24 hours
a day. |
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Q. |
Why is my bill
so high this month? |
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Higher than "normal" bills occur for various
reasons, but are mainly related to outside temperatures.
Highest gas usage occurs during December, January, and
February. Consider the following factors which may contribute
to increased consumption:
- Changes in weather conditions
Most thermostats can be lowered only to 50 degrees.
If the temperature should drop below 50 in the house,
the furnace will come on in order to maintain that
temperature. The colder the outside temperature, the
longer the furnace will run to maintain this temperature
inside the home regardless of whether anyone is home.
- Unnecessarily high temperature settings on gas hot
water heaters
Hot water heaters, like furnaces, are controlled by
thermostats which operate around the clock to maintain
the temperature setting for your hot water. Their
common locations in garages or basements make them
more vulnerable to outside temperatures. Consider
lowering the temperature setting on your thermostat
or changing to the "vacation" setting if
the home will be vacant for an extended period of
time.
- Poor insulation
- Clogged filters
- New or additional appliances
- Faulty gas appliances or thermostats
- High ceilings
- Damper left open on a fireplace
- Changes in normal living habits due to illness or
increase in family size
- Leaks in your hot water system or a dripping faucet
- Increased usage during a holiday or special occasion
- Previous low incorrect reading
- Incorrect reading
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Q. |
Will my bill
be lower if occupants are away from home a large percentage
of the time? |
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Not necessarily.
The only factor that affects the amount of usage recorded
by your gas meter is the setting on your thermostats and
outside weather conditions. While lowering thermostats
on furnaces and hot water heaters helps to lower your
usage, the temperature inside the home will be maintained
at the designated temperature regardless of whether anyone
is home or not. The most effective way to minimize usage
is to change the setting on the thermostat to the "off"
position when no one is home. Keep in mind the possibility
of frozen pipes if they are exposed during freezing weather. |
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Q. |
Why is my bill
higher than my neighbor's? |
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The main factors
which determine amount of gas usage in a residential home
are square footage, insulation, temperature settings inside
the home, living habits, and number and age of occupants
living in the home. Therefore, usage can vary widely making
it impossible to compare one customer's usage or monthly
bill to another. |
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Q. |
Is there a charge
for someone to come to my home to light my pilot lights? |
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There is a service
charge of $30 for a technician to come out and light the
pilot lights in your home. This charge can be applied
to your next bill for your convenience. |
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Q. |
What if I am
having trouble paying my gas bills? |
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Call or visit our office for information regarding
payment arrangements.Below is a list of potential resources that you may
contact if you are having trouble paying your gas bill.
Programs are available to help low-income households
as well as customers experiencing temporary or unanticipated
difficulties, such as unemployment or illness.American Red Cross
Birmingham Area Chapter
950 - 22nd Street, North
Birmingham, AL 35203
Phone: (205) 458-8287Jefferson County Committee for
Economic Opportunity - JCCEO
1823 Avenue F, Ensley
Birmingham, AL 35218
Phone: (205) 785-2920Salvation Army
2130 - 11th Avenue North
Birmingham, AL 35234
Phone: (205) 328-5656
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Q. |
Is
my meter reading estimated? |
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No,
your gas usage is read monthly. Fultondale Gas Board needs
access to your meter in order to read it. The meters are
property of the Fultondale Gas Board and must be accessible
in order to get accurate readings. If you are making any
changes on your property, i.e., adding a fence or deck,
please contact us about relocating your meter to a more
accessible location. Also, please keep your shrubs trimmed
and dogs restrained when our meter reader visits. |
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Q. |
How
do I read my meter? |
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Instructions to read your meter. |
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Q. |
If
I need to dig in my yard, who do I call before I start? |
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CALL
BEFORE YOU DIG! Beginning in May 2007, a new national
"Call Before You Dig" number goes into effect.
One easy phone call to 811 quickly begins the process
of getting underground utility lines marked. Local One
Call Center personnel will then notify affected utility
companies who will send crews to mark underground lines
at no charge. If you need this service before May 2007,
please dial (205) 252-4444 for marking of underground utility
lines. It's the law. |
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Q. |
How do I convert to Natural
Gas? |
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Please
call us at (205) 841-6456 to find out details and costs
for converting to natural gas. If you decide to convert
your heating system or any appliance to natural gas, please
let us know. This helps us plan ahead so we can deliver
reliable service to all of our customers on even the coldest
winter days.
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